PURPOSE

To provide customer service support for employees and the payroll team, focusing on addressing payroll complaints, resolutions and feedback to employees and reporting on related inquiries.

THE JOB

• Answering employee inquiries related to payroll, explaining proceses, resolving issues, and ensuring a positive employee experience.
• Maintaining accurate employee records, updating information like salary changes, benefits, and tax withholdings
• Ensuring adherence to relevant labor laws, tax regulations, and company policies.
• Collecting and verifying employee timesheets, entering data into the payroll system, calculating wages and deductions.

THE PERSON MUST

• Have a good verbal and written communication skills.
• Have good interpersonal skills and stakeholder management understanding
• Possess excellent numerical and analytical skills to ensure accurate calculations of final settlements.
• Have proficiency in payroll systems, HRIS, and Microsoft Excel (or other data management tools).
• Be able to work collaboratively with HR, Finance, and other departments to ensure smooth off boarding.
• Show good problem-solving and process improvement skills for identifying inefficiencies and suggesting better approaches.

QUALIFICATIONS

• Minimum of OND in Accounting, Business Administration, Human Resources, or a related field preferred.

EXPERIENCE

• Minimum of 1–2 years of relevant experience in payroll processing, HR administration, or customer service, preferably in a corporate environment.