PURPOSE

Responsible for overseeing seamless IT operations at the site, serving as the primary IT contact point for maintaining site technology infrastructure, providing expert technical support and effective implementation of IT policies.

THE JOB

• Ensure the availability and reliability of the network, servers, and other critical IT infrastructure.
• Acting as a liaison between the site and HQ IT Unit to ensure alignment with company-wide IT strategies and initiatives.
• Educating users on IT tools, systems, and best practices.
• Maintaining site-specific IT documentation, such as SOPs and inventories.
• Collaborating on IT migrations, upgrades, and installations.
• Monitoring client systems for updates, patches, antivirus definitions, and compliance metrics.
• Resolving IT incidents promptly to minimize downtime.
• Managing the configuration and installation of approved software and hardware on company devices. Etc.

THE PERSON MUST

• Have excellent customer service, strong interpersonal and effective communication skills.
• Able to collaborate and engage with cross functional business stakeholders.
• Possess analytical and problem-solving abilities.
• Possess the ability to organize resources and establish priorities.
• Be able to work independently and collaboratively with a team.
• Have a keen eye for details.

QUALIFICATIONS

• 1st degree (BSC/HND) in Computer Science or related course.
• IT Information Library (ITIL) & Microsoft certification.
• Security & network certification is added advantage.

EXPERIENCE

• 3 years’ experience in similar capacity.
• Knowledge of current trends and developments in information technology.