PURPOSE ​

The Receptionist serves as the first point of contact for the organization, ensuring a professional, welcoming, and efficient front-office experience for visitors, clients, and employees.

THE JOB​

• Serve as the first point of contact for all visitors, ensuring a courteous and professional reception.
• Greet, register, and direct visitors in accordance with company security procedures.
• Issue visitor badges and ensure compliance with access control requirements.
• Receive, screen, and dispatch incoming and outgoing correspondence, including mail and courier packages.
• Maintain front desk records, visitor logs, and call registers.
• Ensure availability of reception and office supplies.
• Maintain a clean, organized, and professional reception area.
• Escalate facilities or maintenance issues affecting the front office.
• Support office security and emergency procedures when required.

THE PERSON MUST HAVE​

• Have good verbal and written communication skills to professionally receive visitors, answer calls, and handle inquiries.
• Possess strong interpersonal and customer service skills with a polite, friendly, and professional attitude.
• Demonstrate the ability to manage front desk operations, including scheduling, record-keeping, and basic administrative tasks.
• Be proficient in the use of office equipment and basic computer applications such as Microsoft Word, Excel, and email systems.
• Be well-organized, attentive to detail, and able to multitask effectively in a fast-paced environment.

QUALIFICATIONS​

• O’level

EXPERIENCE​

• Minimum: One years’ experience as a Receptionist/Front Desk Officer
• Added Advantage:  N/A