PURPOSE ​

To manage and oversee the technical aspects of business applications and software systems, ensuring efficiency, reliability, and alignment with organizational goals through effective leadership of development and support teams.

THE JOB​

• Managing the technical aspects of ERP systems (e.g., Dynamics 365) and other business applications.
• Leading and collaborating with developers, testers, and technical analysts to deliver effective solutions.
• Ensuring applications meet performance, scalability, and security standards (ISO 27001/CMMI).
• Monitoring system performance and recommending improvements.
• Providing technical leadership, mentorship, and guidance to team members.
• Collaborating with IT infrastructure, security teams, and business stakeholders.
• Ensuring proper documentation and knowledge sharing.
• Supporting users with Level 2/3 technical support.
• Driving adoption of emerging technologies and process improvements.

THE PERSON MUST ​

• Demonstrate strong leadership and team management capabilities.
• Have excellent problem-solving and analytical skills.
• Possess strong communication skills with the ability to simplify technical concepts.
• Be adaptable and able to manage competing priorities.
• Have the ability to influence stakeholders and negotiate technical decisions.
• Show a commitment to continuous learning and innovation.

QUALIFICATION

• Bachelor’s or master’s degree in computer science, Information Systems, or a related field.
• Relevant certifications such as: ITIL, Microsoft Dynamics 365 (F&O and CRM), Microsoft Azure, Power automate, FMCG functional understanding

EXPERIENCE​

• Minimum of 7–10 years of experience in software development and application management.
• Strong experience with Microsoft Dynamics 365 ERP (F&O, CRM) within an FMCG environment.
• Proven experience managing technical teams and enterprise applications.
• Experience with Azure cloud technologies and system integrations.
• Solid understanding of Agile and Waterfall methodologies.