PURPOSE 

To develop, implement, and maintain a robust quality assurance framework for IT systems and services, ensuring reliability, efficiency, and alignment with business and user requirements while driving continuous improvement and defect reduction.

THE JOB​

• Ensures that processes and practices are aligned across teams and providers to operate effectively and efficiently.
• Engages with senior stakeholders to secure commitment and resources needed for effective acceptance testing.
• Validating systems, products or services against user experience goals, metrics and targets.
• Collaborates with internal and external partners to facilitate an effective evaluation of systems, products and services.
• Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective.
• Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.
• Lead an effective Change Control process.
• Implement and monitor effective and efficient quality document management process for timely processing of document changes and distribution of quality information.
• Develops and implements quality assurance problem reporting processes and systems.

THE PERSON MUST ​

• Have strong leadership and stakeholder management skills
• Be highly detail-oriented with strong analytical ability
• Demonstrate structured problem-solving and decision-making skills.
• Possess excellent communication and collaboration skills.

QUALIFICATION

• Minimum of B.Sc. / B.Eng. in Computer Science, Engineering, or related field
• ITIL Foundation certification (mandatory)
• Professional certifications such as CMSQ or COBIT (added advantage)

EXPERIENCE​

• Minimum of 10 years’ relevant experience in IT/Quality Assurance with at  least 1–3 years in a supervisory or leadership role.
• Prior experience as an individual contributor in QA is an added advantage.
• Experience in ERP solutions, specifically MS D365 F&O will be an added advantage.