PURPOSE 

To manage, maintain, and support the organization’s ERP system, ensuring optimal performance, system reliability, and alignment with business needs through effective administration, configuration, and stakeholder collaboration.

THE JOB​

• Perform day-to-day administration tasks, including user management, access control, and security configuration.
• Monitor system performance and availability, troubleshoot issues, and optimize system performance.
• Manage system backups, disaster recovery plans, and system upgrades.
• Coordinate with IT teams to ensure the integration and interoperability of the ERP system with other IT systems.
• Configure and customize the ERP application based on business requirements.
• Collaborate with business users and stakeholders to understand their needs and translate them into system configurations.
• Develop and maintain documentation for system configuration, workflows, and business rules.
• Conduct testing and validation of system configurations and customizations.
• Provide technical support and guidance to end users, addressing their inquiries and issues related to the ERP system.

THE PERSON MUST ​

• Have strong analytical and problem-solving skills
• Possess good understanding of ERP systems and business processes
• Be detail-oriented with a structured approach to system management
• Have strong stakeholder engagement and communication skills
• Be proactive in identifying system improvements and optimizations

QUALIFICATION

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with proficiency in SQL and database management.
• Working knowledge of Power BI and relevant ERP certifications will be an added advantage.

EXPERIENCE​

• Minimum of 4 years’ experience in ERP application administration with strong knowledge of ERP systems, modules, and functionalities.
• Hands-on experience in system configuration, customization, and supporting business users within an ERP environment.