PURPOSE 

To coordinate and oversee multi-site warehouse operations, ensuring the efficient storage, handling, and dispatch of goods to customers. The role is responsible for optimizing warehouse performance across all B2C locations, driving inventory accuracy, operational efficiency, and service delivery in line with business SLAs, cost targets, and safety standards.

THE JOB​

• Oversee inbound, storage, and outbound warehouse operations to ensure efficiency and consistent service delivery across all B2C warehouse locations.
• Maintain high levels of inventory accuracy by implementing effective stock control practices and conducting regular cycle counts and reconciliations.
• Ensure timely and accurate order picking, packing, and dispatch processes to meet customer demand and agreed service levels.
• Drive continuous improvement in warehouse processes, layout, and productivity to enhance operational efficiency and performance.
• Enforce health, safety, and environmental standards while ensuring full compliance with regulatory and internal policies.
• Lead, manage, and develop warehouse staff and supervisors to build a high-performing and accountable operations team.

THE PERSON MUST ​

• Have strong expertise in warehouse operations, including inbound, storage, and distribution processes.
• Demonstrate proven experience managing multi-site or large-scale B2C warehouse operations.
• Possess strong leadership skills, with the ability to manage, coach, and motivate teams.
• Exhibit solid knowledge of inventory control and accuracy improvement techniques.
• Be highly analytical with the ability to track and interpret operational KPIs.

QUALIFICATION

• HND/bachelor’s degree in supply chain, Logistics, or a related field.
• Professional certification in Warehouse Management or Supply Chain is an added advantage

EXPERIENCE​

• 5–8 years’ experience in warehouse/logistics operations.
• Experience within an FMCG environment is strongly preferred.
• Demonstrated experience managing teams and large-scale warehouse operations.