PURPOSE 

To oversee and manage dispatch operations, ensuring the timely, accurate, and cost-effective delivery of goods while maintaining compliance with safety, regulatory, and company standards.

THE JOB​

• Supervise and coordinate daily dispatch operations to ensure on-time and accurate delivery of goods.
• Monitor vehicle movements and optimize route planning to improve operational efficiency.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Lead, coach, and evaluate dispatch personnel to drive productivity and performance.
• Collaborate with Warehouse, Logistics, and Supply Chain teams to ensure seamless dispatch activities.
• Analyze dispatch performance data and prepare reports to support continuous improvement initiatives.
• Resolve delivery issues, operational delays, and customer complaints in a timely manner.
• Maintain accurate dispatch records, vehicle logs, fuel consumption records, and operational documentation.
• Implement cost-saving initiatives to improve fleet utilization and reduce transportation costs.
• Oversee fleet maintenance and utilization to minimize downtime and ensure operational readiness.

THE PERSON MUST ​

• Demonstrate strong leadership and team management skills.
• Possess excellent planning, coordination, and problem-solving abilities.
• Have strong analytical skills with the ability to optimize routes and control operational costs.
• Be proficient in logistics, fleet, and dispatch management systems with the ability to work effectively under pressure.

QUALIFICATION

• HND/bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

EXPERIENCE​

• Minimum of 5 years' experience in Dispatch, Logistics, or Transportation Management.
• Experience within the FMCG, Manufacturing, or Transport industry will be an added advantage.