PURPOSE ​

To provide IT support across a broad range of technologies and collaborate with various business units to resolve incidents, service requests, and technical issues promptly. The role is responsible for ensuring the smooth operation of desktop systems, peripherals, and end-user technology services while minimizing business disruption and maintaining high service standards.

THE JOB​

• Providing timely resolution of IT incidents and minimizing downtime affecting end-user services.
• Installing, configuring, and supporting desktop computers, laptops, telephony systems, wireless networks, printers, scanners, mobile devices, and other peripherals.
• Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
• Performing desktop support activities, including desk-side technical assistance where required.
• Maintaining desktop infrastructure through routine maintenance, upgrades, patches, releases, and hot-fixes.
• Monitoring endpoint security compliance, including operating system updates, antivirus definitions, and other approved compliance standards.
• Documenting, logging, tracking, and escalating incidents in line with established support procedures.

THE PERSON MUST HAVE​

• Possess strong troubleshooting and problem-solving skills.
• Be customer-focused with a commitment to delivering excellent user support.
• Have the ability to prioritize tasks and effectively manage multiple support requests.
• Demonstrate strong communication and interpersonal skills.

QUALIFICATIONS​

• Ordinary National Diploma (OND) or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.

EXPERIENCE​

• At least one (1) year of relevant desktop support or IT support experience in a medium-sized organization.