PURPOSE

To support the Network Manager in ensuring efficient planning, developing, installing, configuring, maintaining, supporting, and optimizing all network infrastructure which includes network security, core switching, core routing, wireless, IP phones, and WAN/LAN.

THE JOB

• Design, implement, and manage IT network infrastructure.
• Carry out regular network maintenance, design, and installation, monitor IT network systems, and make appropriate recommendations on infrastructure improvement.
• Support, monitor, test, and troubleshoot hardware/software of network-related problems.
• Support and maintain end-user requirements, including troubleshooting and training.
• Monitor network performance (availability, utilization, throughput, latency, anomalous traffic, activities, etc.)
• Provide second-level technical support to IT Officers across all sites and users concerning network system operations.
• Solve problems using expert-level troubleshooting and serve as a point person to work through a problem through resolution.

THE PERSON MUST  

• Possess excellent verbal and written communication skills.
• Be computer literate.
• Have problem-solving skills and analytical skills.
• Have good knowledge of IT service delivery.
• Possess organizational and time management skills.
• Be knowledgeable in network management and monitoring.
• Have in-depth knowledge of CISCO switches firewalls and routers.
• Possess excellent knowledge of CISCO CUCM administration.

QUALIFICATION

• BSc in science-related disciplines.
• CCNA or CCNP will be an added advantage.

EXPERIENCE

• At least two years’ cognate experience.